Privacy Policy

Effective Date: August 6, 2024

Aura and Stone Wellness (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (https://www.auraandstonewellness.com/), purchase products, or interact with our services. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

  • Personal Information (you provide directly):

    • Name, email, phone number

    • Billing and shipping addresses

    • Payment details (processed securely via third-party providers)

    • Order history and preferences

  • Non-Personal Information (automatically collected):

    • IP address, device type, browser type

    • Site usage (pages visited, time spent, referring site)

    • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (via Squarespace and Easyship integrations)

  • Provide customer support and communicate with you

  • Send newsletters and promotional updates (if you opt in)

  • Improve our website, services, and customer experience

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal requirements

3. Squarespace as Website Provider

Our website is hosted and operated through Squarespace. Squarespace may collect and process personal and non-personal data on our behalf, including:

  • Website analytics (traffic, usage trends, device/browser data)

  • Cookies for functionality, performance, and personalization

  • Payment processing through their integrated payment partners (Stripe, PayPal, etc.)

Squarespace maintains its own Privacy Policy, which you can review here: Squarespace Privacy Policy.

4. Easyship as Fulfillment & Shipping Provider

We use Easyship to handle fulfillment and shipping of customer orders. When you place an order, Easyship may process your information (name, address, phone number, email, order details) in order to:

  • Generate shipping labels and customs forms

  • Provide shipping rates, options, and tracking

  • Handle duties, taxes, and customs clearance for international orders

Easyship partners with global couriers and logistics companies and may share necessary details with them to complete delivery. For more, see Easyship Privacy Policy.

5. Sharing Your Information

We do not sell or rent your personal information. We share your data only as necessary:

  • With Squarespace (website hosting, e-commerce, payment processing)

  • With Easyship (fulfillment, shipping, and returns)

  • With trusted third-party service providers (payment gateways, analytics, email marketing tools)

  • When required by law, legal requests, or to protect our rights and safety

6. Cookies & Tracking

Our website uses cookies and similar technologies to provide a smooth browsing and shopping experience. Cookies may be used for:

  • Essential site functions (cart, checkout, account login)

  • Analytics and performance tracking

  • Personalized marketing or retargeting ads (if enabled)

You can disable cookies in your browser settings, though some features may not function properly.

7. Data Retention

We keep your information as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize data.

8. Security

We use reasonable safeguards (encryption, secure servers, access restrictions) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

9. Your Rights

Depending on your location (e.g., under Canadian PIPEDA, EU GDPR, or similar laws), you may have the right to:

  • Access your personal data

  • Correct or update inaccuracies

  • Request deletion of your data

  • Withdraw consent or opt out of marketing

  • Request details on how your data is used

To exercise these rights, please contact us using the details below.

10. International Transfers

Because Squarespace and Easyship operate internationally, your data may be transferred outside of Canada. These providers take measures to protect data in accordance with privacy regulations.

11. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If we discover such information has been provided, we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Aura and Stone Wellness
Email: info@auraandstonewellness.com

This policy is drafted for general compliance with Canadian PIPEDA and international standards.